Top critical review
Better Keen quality control to wish for
Reviewed in Australia on 22 September 2020
I have had a few Keen shoes over the past decade and was always satisfied with the shoe's quality. They are true to size and lasted a long time, made for the job. Last month I decided to replace my beloved hiking boots and sandals, they are pretty nacked and due to my birthday I justified buying a couple of new ones from Amazon Australia. I must admit, I am very disappointed. I ordered a pair of Steens boots and sandals. After a couple o days walking in the Steens, the show became quite uncomfortable and caused sharp pain. I noticed a fold in the seam near the tongue that caused a pressure point on my left foot. I returned the item via the usual process, which was easy and uncomplicated. I oredred a pair of Targhee III shoes to replace the faulty pair. Whilst waiting for the delivery I walked in the sandals and they are perfect Fit well, comfortable, no issues.
This morning I received the delivery, just in time for the morning walk. I put the Targhee III on and can't believe my bad luck when the inside lining near the big toe (this time on the right) comes off the shoe creating a large bubble that competes with the toe every time you take a step. Do Keen shoes not go through quality control during the manufacturing process? I can sort of understand that a fold in the seam may be missed, but the lining coming off the form, its pretty obvious. And to order 3 shoes and find 2 faulty is a failure rate of 66% - That is pretty bad!
I am not sure if the issue is that Keen's QC is poor or if Amazon is selling "seconds". If so, Amazon should be stating this clearly, so customers can make an informed choice if they want to take the risk.
As for Keen, I hope the company improves the QC, because otherwise customers will loose trust in the brand and move on.