Amazon.com.au:Customer reviews: Brilliant Beauty Eyelash Curler - Award Winning - With Satin Bag & Refill Pads - No Pinching, Just Dramatically Curled Eyelashes & Lash Line in Seconds. Get Gorgeous Eye Lashes Now! (Prism)
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I was expecting an amazing contraption but it was nothing special what so ever. I kept trying it thinking perhaps I’m not doing it right but to no avail. My daughter tried it and she’s a makeup guru and she gave it a thumbs down. So I’m sorry, it a thumbs down for me too 👎🏻
I actually liked this eyelash curler - until it broke. I fixed it once (the little pin or screw that is the fulcrum came loose). And it just broke again. I do not put a lot of stress on my beauty tools. So there was no reason for this to break, other than poor design or, more likely, poor manufacturing. Hard to curl eyelashes when the pieces keep coming apart. Off to buy a new one - of another brand!
I heard from this company just a few minutes after I posted this review. They offered to send me a new curler immediately, which I accepted. I have to give them one more star for customer service. And maybe more after I receive and use the new curler.
I purchased a second Brilliant Beauty eyelash curler because the first one I ordered broke after having had it for only six months. I sent an e-mail to their company letting them know but I haven't heard back from them. I was surprised that the first one I ordered broke the way that it did as fast as it did. The eyelash curler is high quality, which is why I ordered a second one. I hope the second lasts a lot longer.
I ordered one about a year ago and loved it (nice curls, no pinch, refills a total plus), and then decided to order a second one recently as a backup for travels (and rubber running low). This 2nd one I'm not particularly happy with as it leaves black marks (presumably oil stains) on each side of my eye. If the side bars touch my face, I'd be getting those black marks and while it rubs off easily, I reckon it would be annoying if I already had on make-up and had to rub part of my make-up off with it. Additionally, this 2nd one isn't as "fluid" and easy to crimp with for whatever reason--I feel like I really have to pinch it closed with a little force. I'd essentially give 3.5 stars to average the first one and the second one (maybe a bad batch this 2nd time?).
I'm confuzzled - confuse and puzzled, and I'm really at a loss as to why this eyelash curler is so award winning!? To me, it is no different than all other eyelash curlers I have bought in drugstores from brands like Revlon, Covergirl, Maybelline over many, many years. I actually find this one hard to handle because the finger openings are on the smaller side. Yes, it curls my eyelashes, and the rainbow color I bought is very pretty, but it is no different, in my opinion, than any other brand eyelash curlers I have ever bought and used, and none of them pinched me either.
I had great hopes for this curler, but no matter how carefully I use it, BEFORE putting on mascara, it pulls out eyelashes.
Update: I added one star for the amazing customer service. The company contacted me and offered a refund. This product did not work for me, and I don't have enough lashes to risk giving it another try, but I would not hesitate to buy a different product from this company.
So I got this curler because I wanted a back up eye lash curler to use on travel. I am giving this 3/5 stars because I only tried it on one eye to compare it to the other eye. So it works. It does curl your eyelash and I do see a difference but, my eye lashes has never fallin off before. So I used it and all sudden I saw two lashes fall off of my face. It was on the side I used the curler only. I know how to use an eye lash curler and I know your eye lash isn’t suppose to come out. I even centered it where the lashes only lay on the rubber part. And I think it’s alittle stiff to use too. I feel like it needs some only to loosen it up. It’s really pretty! I got the one that has multiple colors. I been using the Sally Hansen eye lash curler for years and this has never happen to me. I am going to give it a second chance and try it again, maybe it will change my mind about it. Updated review will be coming soon!
There is nothing special about these. They are exactly like any other pair you might pick up at Walmart. I like the color and the price was good. nothing special. They will pinch your skin just like all others. It takes several tries to get the curl you want - standard problem.
...I cannot get the curler to the base of my eyelashes without it brushing against the front (iris area) of my eye, which is very uncomfortable. I am Asian with mono-lids. The curler is very pretty but I would not purchase this item again nor recommend it to others.
9/11/2018 The company contacted on me on 8/26 offering a refund since the product did not work for me. Changing my review to three stars due to the exceptional customer service. This does not change my opinion of this eye lash curler. While it did not suit my needs, it may work for well for someone with a different eye shape. Good customer service hard to come by these days and is appreciated.