Top critical review
Poor manufacturing, poor design, poor product
Reviewed in Australia on 21 March 2020
This is my second Kambrook kettle, because the first one started leaking water from the handle fairly early on and I did a little research to see if any other consumers had issues with this. I was advised that this was a 1 in 100 kind of occurrence and to contact the seller to replace the kettle, so I did. The replacement arrived and seemed to be working perfectly fine until the beginning of the week, when I noticed that there was water in the crevices between the plastic and metal of the base portion with the power cord. Unfortunately, life has been crazier that usual over the past week and I was not able to get onto Amazon to check about the status of this product until today (21Mar) and learned that the return window closed yesterday. So, now I am stuck with a piece of garbage product. I originally got this kettle because my prior kettle that was worn out was also glass and stainless steel and I liked the look. It appears that the gasket on the lid release plunger does not properly isolate the handle from the kettle, which enables the steam from the kettle to fill the handle. This warms it to the touch right after boiling the kettle, and then results in a cascade of water when enough condenses on the walls of the handle to enable a waterfall (which happens more than once). The photos were all after the kettle was boiled to do a mug of coffee and a mug of tea - then the kettle was set on the counter to prevent water from getting into the power cable under portions, it set for ~10 min, then was picked up and turned to allow for the photo, and it is clear that there is still plenty of water ready to leak out of the handle. This is a disaster waiting to happen. I would avoid this product if possible.