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A great product to clean your eyes with. I personally love it, because it doesn't leave any residue behind to go in your eyes or stick to your eyelashes and eyelids (unlike anything else I've tried so far). I gave 4 stars for softness, because it's a scrub, and it's not supposed to be soft. My only problem is the price which becomes really costly when you clean your eyes everyday, or in my case, twice a day.