Amazon.com.au:Customer reviews: Best Deal Beard Balm with Sandalwood Scent and Argan & Jojoba Oils - Styles Strengthens & Softens Beards & Mustaches - Leave in Conditioner Wax for Men by Viking Revolution
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After leaving the above review, Viking Revolution sent me the email that I pasted below. I didn't like the product but this made a big impact on me. I appreciate the effort to make things right. So instead of one star I changed it to three stars to represent the excellent customer service.
I read your review today and I wanted to apologize myself for the extreme disappointment our product were to you. I understand that you had an issue with scent of our beard balm and I'm sorry that it didn't fit your expectation.
As a small business we really do care about your feedback so we appreciate the time you took to let the community and us know about your disappointment.
I have successfully processed a full refund for your entire purchase even though you didn't ask us and I did it in a way that you do not need to worry about returning the product back to us.
For us an unsatisfied and unhappy customer is NEVER an option. We formed this small business with a major agreement of ALWAYS making our customers happy. Even if it meant losing money with the ones that didn't like our product.
We want to thank you for giving us a try and we wish you well.
I really wanted to like this stuff! I have other products from Viking Revolution that I use and was hoping this would be another one. I couldn't get past the scent. It was a little over powering. The hold was great though! Hopefully others like the scent. But I didn't.
Just received an email saying that they have refunded my account without even asking for a refund. Have to say, this is how a company does customer service. This is why I will continue to use their other products. Give this company a try. Will continue to recommend their products to friends and family.!
I have now shaved my beard. I don't miss it. However, when I grew mine out in all of it's lumberjack glory, this was the ONLY product that tamed it. I would apply half the instructed amount 3-4 times a day. The scent is warm, inviting and very natural. Almost worldly smelling - like that "Most Interesting man in the world" guy. It is a little greasy, but only if you get too much. It dries/soaks in matte, not oily. It really does make a coarse/wiry beard feel very soft and keeps it from impaling others while kissing.
I loved the idea of a beard, but did not like the stereotype and overall look it gave me. Personal preference - but nothing to do with this product. I tried about a dozen...finally the wife told me to quit being high maintenance and just pick something that worked...luckily this not only worked, but worked beyond my expectations. I honestly have nothing bad to say about it.
While growing out my beard (which has gotten fairly wiry), I started to feel like I needed something to get it under control. I decided to go with this product based on the price, description & positive reviews.
When I received this, I noticed very little smell, nothing what I would consider "sandalwood" or the licorice that others have described, but this wasn't necessarily a bad thing for me. I'd rather have little-to-no smell than have it be too much.
After using this for a week, the only difference I notice in my beard is being slightly "greasier", for lack of a better term, contrary to my expectations from reading the product description and other reviews - not any softer, nor any less wiry. Any time I touch or scratch my face in the area of my beard, I need to wipe off my hands before touching anything else.
I tend to be a little more olfactory geared with personal grooming items. I have used Viking Revolution's Beard Oil Conditioner in the past and was pretty happy with it. My beard has been growing for some time and needs something to help with the styling, so I thought I would give this a try.
After reading a few reviews that complained about the scent, I though that perhaps some people just didn't like the actual sandalwood odor. Even after receiving and opening this I found the scent to be faint, but pleasant. After a week of use I began to understand what the reviews were referring to. The sandalwood scent had all but dissipated after the first few uses, the odor that remained isn't "rotten" as some have described it. It isn't even necessarily unpleasant but it isn't what I had hoped for. It reminds me of Lanolin that old dairy farmers use on their cows utters, kind of an organic musky odor.
I would be interested to see what their other scents are like, the balm itself is pretty decent albeit a little greasy and it's inexpensive enough that replacing it isn't a big deal.
This is reporting what was told to me. This man never used any oil or balm on his huge beard. I had been reading and watching YouTube videos on caring for a beard so I can pass the tips on. (I used to be a cosmetologist so I'm interested in hair and skin). I gave him a lovely pure Olive oil and Laurel soap (from Cozy Mall) to wash with. He said the soap made his beard soft and his skin felt moisturized. (He never washed his beard with anything except dial bar soap, sigh). He loved how his beard felt. I then gave him this balm. He put a bit on and rubbed it in, into beard and skin. He said his beard was tamed and softer. I asked if the scent was to strong and he said no, he liked the scent. (sandalwood is one of my favorite fragrances so I was excited that I may be able to 'steal' an almost used tin for my fingernails). I smelled it and the scent was very light but noticeable. Good scent of sandalwood...on the side of an Egyptian Sandalwood. I think Indian Sandalwood is the epitome of heaven, Egyptian second. Overall, the price and how nicely the balm turned to oil and then completely soaked into his hair and skin, I think this is an excellent balm that I'll keep buying him. He's growing his pure white beard out for Christmas, like he does every year, then shaves it. I told him to keep his beard and to keep it healthy and it will always look nice. Will buy him a new tin when this one is close to finished.
Upon receiving this balm today, I opened it and I guess I dont really know what sandalwood smells like. I thought it was going to be more of a wood scent, but it's really pungent. I went ahead and tried it anyway hoping that it was not as strong when applied. It was still pretty strong and pungent and having it directly under my nose, I couldn't take it.
It did however manage my beard hairs pretty well so on leaving three stars. Maybe I'll try the other scent next time.
EDIT: changing my review to 5 stars. This company contacted me to ask how I liked the product and when they learned i wasnt completely satisfied, they refunded my money. Thats customer service.
This is the second balm I bought from Viking Revolution and I couldn’t be happier with the product!! Not only does it have a great consistency, it’s smooth and easy to apply just like the first one I bought. After loving the consistency of the balm the first go aroun, but being disappointed by the lack of scent I am extremely happy with the scent and how long it lasts with this one.
To make things even better Viking Revolution takes pride in their products. They contacted me about this one, and I told them how I was disappointed by the scent of the previous purchase but loved the balm consistency and ease of use, and was hoping this scent was stronger and lasted longer. I didn’t ask for a refund, but they took the initiative to refund my last purchase because I wasn’t 100% happy! I don’t know many companies that do that! Viking Revolution just made me a dedicated customer because they care about their customers and products!
By far this is the best beard balm I’ve used! I’m looking forward to trying more of Viking Revolution’s products!!
Smells amazing without being overwhelming or leaving you smelling like you just got rolled by a tree. Keeps the beard in check and has left mine feeling softer with less product used than with creams. I'd highly recommend!
Hey folks! This is a decent balm & the tin is a good size too. Not like I’d put it in my pocket & go but then again this is 2oz. Great for putting in your backpack or briefcase. My only complaint is that this really doesn’t smell much like sandalwood. The scent is faint. That’s too bad because I LOVE sandalwood & really wanted this to be much more of a product note than it is. Oh well. Just know it is a faint scent & if you want that, this is perfect for you.