Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
Have been looking for a new mask and this 2 in 1 has been great! Can use as a cleanser daily or let it dry and it's a deep cleaning mask. I have sensitive skin and it is gentle enough not to aggravate it but definitely cleans deeply.