Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
I really like the look of this bag and it really worked well for a trip to the US and back. I had an issue with one of the zippers that has stopped working properly and the large strap is a bit too big. other than that is a good traveler bag