Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
This Shampoo and Conditioners causes women to LOSE THEIR HAIR, please just dig a little deeper and actually fix this negligence. People everywhere have looked up to this brand to FIX hair and your products are destroying their hair, causing damage and extreme hair loss. PLEASE, recall your products it is disgusting that a brand so known for its restorative qualities is distributing this drivel. We are losing our hair, your product is faulty. Recall the product before more and more women suffer damage over your subpar product.
From, An outraged and disgusted first and last time customer.