Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
This is a great product at a really good price. Cannot believe someone would give it one star for not having something it wasn’t advertised as having. It’s like buying shoes and saying it didn’t come with socks! Pumps are not free with Aveda products at Aveda stores either, so maybe spend a few quid and get one if you need it!
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