To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
My wife really enjoys her tote. No complaints, it’s exactly what she expected. The quality of the bag is good. Took one star off because it came without a dust bag. The way the purse was delivered was not the way we expected to receive it. It came wrap in a clear bag inside of a postage bag. No protection for the bag at all. There was no damage to the bag at all. But that’s not a desirable way to get something you paid money for. I’ve purchased cheaper bags. Received it in much better packing along with a dust bag. As to packing it was bad. Everything else pertaining to the bag itself was excellent. The bag is worth the money very sturdy. The organizer is from a different company also reviewed on my page. It comes with a detachable clutch a plus.
Worst experience I've had with buying a product from Amazon and trying to resolve the issue, worst costumer representative ever. I don't know if they are not understanding what's the issue, but terrible experience. The bag itself is a beautiful bag but this rating is for the manner and condition in which I received the product. The product was bent and warped and I've tried to straighten it to no avail