Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
Many body washes contain ingredients that make my skin itchy but this body wash does not have this effect. The fragrance is mild and it does a good job of cleansing my skin. I will re-purchase and probably try one of the other fragrances.