To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
My daughter thought it would be a good idea to brush it with her hair brush... made it look terrible! I ended up using an American girl doll brush on it to fix it. Lots of hair came out in the brushing. But it ended up looking fine!