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Like some other reviewers said it did NOT heat up. The first time I used it I had to press it all the way to level 5, I felt a little warmness. I thought maybe it was not a good idea to be too hot, it might hurt my eyes. Then since the second time I used it, it just would not heat up, I barely felt the warmness. I could tell it was working but the heat was too low. I tried a couple of times again, still not working. I gave it some credit for the easy use and comfort. But for steam purpose, it is a ZERO. Returning it.
I think I must have a buggy product because it only has one heat setting and that's the hottest one. I wish I could make it just warm and not hot.. I looked for a email from the seller so I could contact them directly about this issue. I do love the smell. I can not tell if the cover comes off to wash the eye mask.
The heating portion of it did not work, it got slightly warm but not enough to actually be considered a "electronic steam heating" device. I should of returned it but i decided to just take out the heater portion of it and use it as a eyemask.
Am returning this product as it doesn't work. The controller part seems to work fine. I plugged it in and when I pressed the button for heat/time, it worked fine. When I plugged the mask into the controller, the controller immediately turned off and would not turn back on as long as the mask was plugged in. Tried multiple outlets with the same result. I was really, really looking forward to using this product and am deeply disappointed.
Meh. Doesn’t come with an adaptor which is annoying. Didn’t feel hot enough. It only has heat in eye area, not the whole thing. Bought it for my migraines and didn’t really do the job. Figured would be easier than holding a heat pad to my eye.