To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
Great colour, length and lead quality but rubber grip quality which fell off after two uses, is sub standard. Is there a quality control issue? I don’t want a refund, otherwise we like the item as it works well for our puppy.