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Purchased this item for a Dell Precision. Extremely finicky, every time is a nightmare to reconnect. Totally stopped working in 9 months. Return period with Amazon had lapsed so I contacted Dell. They said it was an older unit based on the service tag and was no longer in warranty. In the future I'll know not to buy from this merchant because it is less expensive to buy from directly from Dell and get an honest product including support and a warranty.
Update: I just received an email from Dell that this item had already been returned, and was probably sent as a refurbished after that time. Basically, I was purchasing what was presumed as a new product but was actually refurbished with no warranty.
I bought this to work with my Asus monitors and it has been very finicky. The monitors do not show up unless you have the cable in when booted up. So do not unplug the laptop to go to a meeting, since you will need to reboot your PC. Once in a while the dock will not be recognized for no particular reason. The external monitors will go gray.
The this selling has registered thee devise in Korea, so there is no support for the first 13 days, since it takes 7 to 14 days to transfer the device to the USA and my name.
Also the PC fan runs all the time the dock is connected.
Not happy overall. I have had better luck with my Dell d6000 and Dell d3100. It works but not always.
I have 3 monitors that I want to use with this however, the HDMI will always downscale the monitor to 1920 X 1200 which is awful, even worse it would downscale my other monitors to a lower resolution as well. Please upgrade the HDMI in this to modernize it, please and thank you.
*UPDATE* After 3 months it has stopped charging my laptop. Now I have to us an additional connector with my laptop.
This works fine when it recognizes that a laptop is connected. On many occasions I would have to unplug the power source to to "reset" the dock so that it would connect to my laptop. I didn't have any issues during the first couple of months but after 5 months, I'm having to reset the connection by unplugging the power chord.
I was having an issue with the device after about 3 months so I tried to get a warranty replacement but couldn't because it is registered to someone in Hong Kong. Did I get a refurbished device, unknowingly? I paid for the 3-year warranty but cannot use it until ownership is transferred. I contacted Dell to try to get this device's ownership transferred to me. The first time it was denied so I contacted Dell again and after a 1.5 hour phone call, the transfer has been approved and is now in progress. I should get a confirmation in 1-10 days. I wish I knew this was going to be a refurbished item as it does not state that clearly in the description on Amazon. Big hassle.
My experience so far has shown that display, keyboard and mouse function is somewhat flaky. Unfortunately getting a reliable solution in these areas is exactly why I got the device. Looks well made and once it is up and running it does seem to keep working. However, plugging in a new laptop sometimes requires a reboot or two before both keyboard and video (have tried DP and HDMI) will work correctly.
Dock works great when it works. Many times I will have to unplug the dock from power and wait a few minutes to get it working again as the pc won’t recognize it. Seems to be a common problem based on other reviews here.