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It came in perfect shape, not broken or anything. But the magnifying side of the mirror is very difficult to use. You have to hold your face 1-2inches away from the mirror, or everything is upside down. Therefore, it's not very useful because the mirror is so close to your face.
Everything about the mirror, shipping time, packaging, appearance, added touches like a cloth wipe and tweezers was a nice touch. My only disappointment was that it did not meet my expectations of a 20X mirror. I have a 20X in a different model and the magnification was completely different.