To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
The wood was warped, and there were both missing and broken pieces. I wouldn't be as dissatisfied if they actually did what they said and when contacted would send replacement parts. I contacted them twice and no response. Sincerely dissatisfied. The potential of it if it wasn't warped and pieces were all there it would be fantastic but assembly was difficult and unfortunately one key piece was missing (the staircases side piece)