Amazon calculates a product’s star ratings using a machine learned model instead of a raw data average. The machine learned model takes into account factors including: the age of a review, helpfulness votes by customers and whether the reviews are from verified purchases.
Pity this was the one product not sent in a box but in a bag. The top got knocked off and the bottle emptied into the bag. My hands smelled of roses for hours, and some cups. As a product I am happy because it does work and smells lovely. I like Morning Fresh products.