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I am a customer from China, English is foreign language to me, so I rarely write review for things I brought on Amazon in case mislead other customers because of my poor English. I only provide my comments to either superior products beyond my expectation or rubbish . This luggage is the latter. After I brought this suitcase, I used it a couple of times, and I also put an 'fragile' tag on it when take flight. However, the suitcase broke from the 'connecting parts'(sorry for my poor English, I do not know what the proper word is to describe it, please see pictures). Luckily, samsonite provides 10 years warranty for it, I sent it for repair, they changed both connecting parts with new ones, I was satisfied with the service at the beginning. However, when I put my stuffs into the suitcase for my next trip, I suddenly noticed one of the two connecting parts broke AGAIN, even without any usage... Even though this is a fancy suitcase with super light material and 10 year warranty, but the poor quality of it really made me upset and disappointed , especially when you are happily going to travel , then suddenly found it was broken AGAIN.
I bought this case at the end of March and have had to return it. I love the colour and the weight and was delighted with the purchase. Unfortunately there is a weakness in the supports and one of them has loosened. They are very frail. I notice that another review shows the same problem. I am so disappointed as I have always used Samsonite and now have to search for something else.
After sales sucks. I bought this as I fly a lot and it came with a warranty. The zippers have broken. The seller has washed their hands of any responsibility to live upto promises of warranty by saying any examination of issues and postage costs need to be at my expense.
Last time I checked the retailer is obliged to live upto warranty promises when they sell items and should disclose any caveats. I kind of feel a bit scammed as this is not the cheapest piece of luggage on the market.
Great suit case. Very light and easy to use. Would have liked to have had two compartment zip dividers instead of one (the other has cross ribbons), and would have liked to have had pockets in the divider but can't complain too much as this is not a deal breaker. Bought two from this seller, although one had a problem with the outer hinge part within 12 months (similar problem to seen in https://www.amazon.co.uk/gp/customer-reviews/R3IBWGK3RDRALC/ref=cm_cr_dp_d_rvw_ttl?ie=UTF8&ASIN=B01BC1WGE8). This seems to be due to a simple part totally missing (or broken off and lost) inside; contacted seller who said I would need to deal with Samsonite directly - which I am doing at a cost of £14 to send it to them (via the Samsonite pickup service). Bought this at under shop prices from this seller at the time so was aware I was buying cheap, but if I was paying full price then I don't know if I'd be happy about this sellers post-sales response.
I'm planning a long trip to the southern hemisphere via the USA so needed a lightweight spacious suitcase complete with an approved TSA lock. This appears to meet the requirement even if it is fiendishly expensive. However, it is guaranteed for ten years and it has to be secure enough to ensure your smalls aren't scattered all over the baggage carousel at your destination.
I already have a purple one and bought this one for hubby as we both wanted to take carry on luggage for our four day trip. This newer version has a top handle as well as a side handle the trolley handle so it much easier to lift up and down stair than my older version.