To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
I ordered this from Amazon and there was a fluke issue in the hardware or software in this machine so it would not update and would not download anything which makes it virtually unusable. Considering when you buy it it's already 4 years old on software updates. Not being able to download and updates keeps you from the sounds and sample packages that are given freely at Akai pro website. So it had to be sent back and i bought a new one at Sweetwater music which has a much better support system and moneyback guarantee. Have now the new one from Sweetwater and it was a faulty machine this new one works perfectly. This may have just been beyond the Amazon teams customer support's wheelhouse Unfortunate but reality is they make as much as this product costs in seconds so patronage may not be high on the list of priorities...Sad.