To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyses reviews to verify trustworthiness.
A lot of problems with internet connection, with the camera etc. I called customer service several times and they were unable to help. Two weeks ago they recommended that I return them for repair or replacement and now they don't know where my divices are. Echo 5 and Echo 8.