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Upon receiving the package, I noticed that it was just wrapped in a plain plastic bag (no Kate Spade logo, just a generic plastic bag) without any additional wrapping/packing around the straps or metal lock parts. The bag also didn't have any paper stuffing inside it and as a result, was a bit squished and flat due to lack of support :( The leather also already had numerous creases and folds... not something you'd expect on a brand-new bag!
It feels as if they just grabbed one that was on display at one of their outlet stores for awhile, or one that had been used and returned. I have multiple Kate Spade bags, and whenever I bought them brand-new from the store, it would come carefully wrapped, filled with plenty of paper stuffing, and in a Kate Spade plastic bag. This makes me further suspect they didn't send a brand-new one.
Otherwise, the bag is cute but on the small side (barely fits my iPhone 8+ on its side). Next time, I would just drive to an actual store and get a brand-new one.